{"id":11,"date":"2023-07-17T15:53:09","date_gmt":"2023-07-17T15:53:09","guid":{"rendered":"http:\/\/rancanuoteam.com\/?page_id=11"},"modified":"2026-09-25T20:15:23","modified_gmt":"2026-09-25T20:15:23","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/rancanuoteam.com\/en\/reembolso_devoluciones\/","title":{"rendered":"Policy of returns and refunds"},"content":{"rendered":"<section class=\"rt-article rt-article-legal\">\n<div class=\"rt-article-hero\" style=\"grid-template-columns:minmax(0,1fr);gap:0\">\n<div class=\"rt-article-hero__copy\">\n<div class=\"rt-dl-breadcrumb\"><a href=\"\/en\/\">Home<\/a><span>\/<\/span><strong>Policy of returns and refunds<\/strong><\/div>\n<h1 style=\"max-width:none\">Policy of returns and refunds<\/h1>\n<p>Terms of purchase, shipping, return and applicable warranty for orders placed on rancanuoteam.com.<\/p>\n<\/div>\n<\/div>\n<div class=\"rt-article-body\">\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Access and security<\/h3>\n<p>Access to the products does not require prior registration of users, once they accept the Privacy Policy, becoming considered as Customers.<\/p>\n<p>The Client's identifier will be composed of their email address and a password. For access to the Client's own account, it will be necessary to include this identifier, as well as a password that must contain at least 4 characters.<\/p>\n<p>The use of the password is personal and non-transferable, and the assignment, even temporarily, to third parties is not permitted. In this sense, the Client undertakes to use it diligently and keep it secret, assuming full responsibility for the consequences of its disclosure to third parties.<\/p>\n<p>In the event that the Client knows or suspects the use of their password by third parties, they must change it immediately, in the manner provided on the Website.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Correct use of services<\/h3>\n<p>The Client is committed to using the Services diligently, correctly, and legally and, in particular, merely by way of enumeration and not limitation, undertakes to refrain from:<\/p>\n<ul class=\"rt-list\" style=\"gap:6px\">\n<li><span class=\"rt-ico\">check_circle<\/span><span>(a) to use the Services in a manner, for purposes, or effects contrary to the law, morality, and generally accepted good customs or public order;<\/span><\/li>\n<li><span class=\"rt-ico\">check_circle<\/span><span>(b) to reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Services, unless the authorization of the holder of the corresponding rights is obtained or it is legally permitted;<\/span><\/li>\n<li><span class=\"rt-ico\">check_circle<\/span><span>(c) to carry out any act that may be considered a violation of any intellectual or industrial property rights belonging to the responsible company or third parties;<\/span><\/li>\n<li><span class=\"rt-ico\">check_circle<\/span><span>(d) to use the Services and, in particular, the information of any kind obtained through the Website to send advertising, direct sales communications, or any other type of commercial communication, unsolicited messages directed to a plurality of persons regardless of their purpose, as well as to commercialize or disclose said information in any manner.<\/span><\/li>\n<\/ul>\n<p>The Customer shall be liable for any damage and prejudice of any nature that the responsible company may suffer, either occasionally or as a consequence of the breach of any of the obligations previously stated, as well as of any others included in these General Conditions and\/or those imposed by Law in relation to the use of the Website.<\/p>\n<p>The company responsible will always ensure the respect of the current legal framework, and will be authorized to interrupt, at its sole discretion, the Service or exclude the Customer from the Website in case of suspected commission, whether complete or incomplete, of any of the crimes or offenses stipulated by the current Penal Code, or in case of observing any conduct that in the judgment of the responsible company is contrary to these General Conditions, the General Conditions of Contract that operate for this Website, the Law, the standards established by the responsible company or its collaborators, or may disturb the proper functioning, image, credibility and\/or prestige of the responsible company or its collaborators.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Exclusion of warranties and liability<\/h3>\n<p>Regardless of what is established in the General Conditions of Contract related to the sale of goods on this Website, rancanuoteam.com is not responsible for the truthfulness, accuracy, and quality of this Website, its services, information, and materials. These services, information, and materials are presented \u00abas is\u00bb and are accessible without any kind of guarantee.<\/p>\n<p>The responsible company reserves the right to interrupt access to the Website, as well as the provision of any or all Services provided through the same at any time and without prior notice, for technical, security, control, maintenance reasons, for power supply failures or for any other justified cause.<\/p>\n<p>Therefore, the responsible company does not guarantee the reliability, availability, nor continuity of its Website nor the Services, so the use of the same by the Customer is carried out at their own risk, without at any time being able to demand responsibilities from the responsible company in this regard.<\/p>\n<p>rancanuoteam.com will not be liable in the event of interruptions in the Services, delays, errors, malfunction of the same, and in general, any other inconvenience that may arise from causes beyond the control of the responsible company, and\/or due to fraudulent or negligent actions of the Customer and\/or arising from fortuitous events or force majeure. Without prejudice to the provisions of Article 1105 of the Civil Code, it will be understood that included in the concept of Force Majeure, as well as for the purposes of these General Conditions, all those events that occur outside the control of the responsible company, such as: failure of third parties, operators or service companies, acts of Government, lack of access to third-party networks, acts or omissions of Public Authorities, those produced as a consequence of natural phenomena, blackouts, etc., and the attack of hackers or third parties specializing in the security or integrity of the information system, provided that the responsible company has adopted reasonable security measures in accordance with the state of the art. In any case, regardless of the cause, the responsible company will not assume any liability for direct or indirect damages, emergency damage and\/or for loss of profits.<\/p>\n<p>rancanuoteam.com excludes any liability for damages and losses of any kind that may arise from the lack of truthfulness, accuracy, completeness and\/or timeliness of the Services transmitted, disseminated, stored, made available or received, obtained or accessed through the Website, as well as for the Services provided or offered by third parties or entities. The responsible company will endeavor, to the extent possible, to update and correct that information hosted on its Website that does not comply with the minimum guarantees of truthfulness. However, it will be exempt from liability for its non-update or correction, as well as for the contents and information provided in the same. In this sense, the responsible company is not under any obligation to control and does not control the contents transmitted, disseminated or made available by third parties to the Customers or collaborators, except in cases where it is required by current legislation or when required by a competent Judicial or Administrative Authority.<\/p>\n<p>rancanuoteam.com excludes any liability for damages and losses of any kind that may arise from the presence of viruses or the presence of other harmful elements in the contents that may cause alterations in information systems, as well as in the documents or systems stored in them.<\/p>\n<p>rancanuoteam.com is not responsible for the use made by the Customer of the Services of the Website nor of their passwords, as well as of any other material of the same, infringing the intellectual or industrial property rights or any other right of third parties.<\/p>\n<p>The Customer undertakes to keep the responsible company indemnified against any damage, loss, penalty, expense (including, without limitation, legal fees) or civil, administrative or any other liability that may arise, that is related to the breach or partial or defective compliance by the Customer of the provisions of these General Conditions or applicable legislation, and, in particular, with regard to their obligations related to the protection of personal data collected in these conditions or established in the LOPD and development regulations.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Purchase Conditions<\/h3>\n<p>To place an order on rancanuoteam.com, the user must log in to the website and complete the identification or registration form that appears in the store at each moment, following the instructions indicated by the website itself.<\/p>\n<p>The validation of the order by the user means that the user expressly declares their knowledge of the present Purchase Conditions and accepts them as the text of the contract of sale-purchase. Unless there is contrary evidence, the data recorded by the responsible company constitutes evidence of the set of transactions carried out between the responsible of the company and the eventual customers.<\/p>\n<p>Once the order process is completed, and as soon as possible, the responsible company will send the user a proof of order and purchase, which will be sent to the e-mail address provided by the user at the time of registration and identification.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Availability of the products<\/h3>\n<p>The selection of products offered by rancanuoteam.com is valid as long as the products are visible on the website and within the limits of available stock.<\/p>\n<p>It is reported to users that, at the moment a product offered by rancanuoteam.com is exhausted or temporarily unavailable, it will be marked as such as soon as possible, without constituting any link to the responsibility of the company, the fact that at earlier times said product was not marked as exhausted or unavailable.<\/p>\n<p>Likewise, in case there is a stock breakage or a specific unavailability of an item at any time, the store managers will communicate this via email to the customer's email address affected by said situation, as soon as possible, to arrange a new delivery date or, in case, and due to force majeure and\/or unavailability, proceed to the cancellation of the order and the return of the money.<\/p>\n<p>It is informed to users and customers of rancanuoteam.com that, in case the customer places an order for several items with different availability, the delivery and shipping period will be calculated and will be carried out according to the longest delivery date expected.<\/p>\n<p>In exceptional cases, rancanuoteam.com reserves the right to break down the order and send it separately.<\/p>\n<p>In any case, a delay in delivery, in accordance with the indicated deadlines, will not entitle the customer to demand any liability and\/or compensation.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Mode and deadlines for shipping<\/h3>\n<p>The responsible parties of rancanuoteam.com will send the purchased products to the address provided by the customer when completing their registration and identification on the web, or when carrying out the order and purchase process of the products.<\/p>\n<p>The current shipping method offered for orders is as follows:<\/p>\n<p><b>Entrega por mensajer\u00eda a domicilio:<\/b> disponible para env\u00edos a Espa\u00f1a Peninsular. Para realizar el transporte y entrega de bienes en esta modalidad, rancanuoteam.com har\u00e1 uso del medio de mensajer\u00eda m\u00e1s econ\u00f3mico, normalmente Correos o transporte aut\u00f3nomo seg\u00fan los casos, que entregar\u00e1n el pedido en la direcci\u00f3n de env\u00edo desde que sea confirmado el proceso de compra y verificado el pago. Rancanuoteam.com se reserva la posibilidad de cambiar o incluir otros operadores de transporte.<\/p>\n<p>En el supuesto de que el cliente detectase alg\u00fan problema en el momento de la entrega de su pedido (embalaje estropeado, productos deteriorados, falta de productos, entre otros), deber\u00e1 indicarlo por escrito en el albar\u00e1n de entrega que le ser\u00e1 facilitado por el transportista, y proceder a poner este hecho en conocimiento de los responsables mediante el env\u00edo de un correo electr\u00f3nico a la siguiente direcci\u00f3n (Departamento de Atenci\u00f3n al Cliente): <a href=\"mailto:info@rancanuoteam.com\">info@rancanuoteam.com<\/a>, indicando en el asunto la referencia y el n\u00famero del pedido. Todo ello, en el plazo m\u00e1ximo de las primeras 24 horas siguientes a la recepci\u00f3n.<\/p>\n<p>No returns will be accepted for damaged or defective items, as well as no claims for missing items, unless this fact has been communicated by the customer within the established deadline.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Shipping costs<\/h3>\n<p>The shipping costs will be displayed separately when viewing the linked screen from 'view my cart'; this cost will be added to the final price of the selected items through the website.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Payment methods<\/h3>\n<p>Todas las compras en la web se realizan a trav\u00e9s de la plataforma <b>PayPal<\/b> o <b>transferencia bancaria<\/b>.<\/p>\n<p>We are not responsible for any eventuality that may occur in the payment process and that arises from the own requirements established by the payment gateway, or from the failure to comply with the requirements established by international Electronic Commerce Security regulations.<\/p>\n<p>In case the customer continues to be interested in purchasing the items, they may proceed to pay for them through any other of the payment methods enabled and referred to in this clause.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Right of return<\/h3>\n<p>Para proceder a la devoluci\u00f3n del producto, el cliente deber\u00e1 remitir un correo electr\u00f3nico a la direcci\u00f3n del Departamento de Atenci\u00f3n al Cliente <a href=\"mailto:info@rancanuoteam.com\">info@rancanuoteam.com<\/a> y esperar las instrucciones que se le remitir\u00e1n a su direcci\u00f3n de correo electr\u00f3nico.<\/p>\n<p>El plazo para la devoluci\u00f3n es de <b>14 d\u00edas desde la recepci\u00f3n del producto<\/b>.<\/p>\n<p>In any case, the user will be responsible for the shipping costs incurred for the return, unless the product arrives defective.<\/p>\n<p>The refund of the amounts paid by the customer will be made through the payment method used by the customer at the time of purchase.<\/p>\n<p>The responsible persons of rancanuoteam.com will refund the customer the amount of the product once the returned item has been received, provided it has not been used and is in its original packaging within the stipulated deadlines, and the condition of the product to be returned has been checked.<\/p>\n<p>The return will not be proceeding when, due to the very nature of the Products purchased, it is impossible to carry it out, without prejudice to the corresponding claim for damages and losses suffered, including in particular: (i) products made according to the consumer's instructions or specifications or that have been personalized for this; (ii) products that have expired within the withdrawal period; (iii) products that are not in perfect condition; (iv) seasonal decoration products.<\/p>\n<p>If the Product is defective, the responsible company will, whenever possible, be responsible for the replacement of the same without any cost to the Customer. In case that due to availability reasons the replacement of the Product cannot be carried out, the full purchase price will be refunded.<\/p>\n<p>rancanuoteam.com is not responsible for damages caused to products purchased due to incorrect use of the same.<\/p>\n<h3 style=\"font-family:'Space Grotesk',sans-serif;font-size:15px;letter-spacing:.05em;text-transform:uppercase;color:var(--rt-blue-deep);margin:2em 0 .6em\">Product Warranty<\/h3>\n<p>El plazo de garant\u00eda de los productos ofertados por la empresa responsable es de <b>5 a\u00f1os<\/b>.<\/p>\n<p>Notwithstanding the above, it is informed to the users that said warranty period does not include, in any case, deficiencies in the products that may arise as a consequence of negligence, incorrect use, improper handling, materials worn out as a result of misuse, and in general, any other type of action not diligent on the part of the customer with regard to the product.<\/p>\n<p>In those cases where the use of the product warranty by the customer is justified, rancanuoteam.com will proceed to the replacement of the article, reduction or refund, in accordance with the current regulations in the matter.<\/p>\n<p style=\"margin-top:28px\">\u00bfTienes dudas sobre una devoluci\u00f3n?\n<a class=\"rt-btn rt-btn-ghost rt-btn-sm\" style=\"margin-top:12px\" href=\"\/en\/contacto\/\"><span class=\"rt-ico\">support_agent<\/span> Contact us<\/a><\/p>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Inicio\/Pol\u00edtica de devoluciones y reembolsos Pol\u00edtica de devoluciones y reembolsos Condiciones de compra, env\u00edo, devoluci\u00f3n y garant\u00eda aplicables a los [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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