{"id":7031,"date":"2023-03-05T17:30:45","date_gmt":"2023-03-05T17:30:45","guid":{"rendered":"https:\/\/rancanuoteam.com\/?page_id=7031"},"modified":"2026-09-10T13:18:29","modified_gmt":"2026-09-10T13:18:29","slug":"contacto","status":"publish","type":"page","link":"https:\/\/rancanuoteam.com\/fr\/contacto\/","title":{"rendered":"Contact"},"content":{"rendered":"<section class=\"rt-section rt-section-white\" style=\"padding-top:32px\">\n<div class=\"rt-container\" style=\"text-align:center;max-width:680px;margin:0 auto\">\n<span class=\"rt-overline rt-overline-orange\">Atelier et Banque d'Assemblage Z80<\/span>\n<h1 class=\"rt-h1\">Contact et Support Technique<\/h1>\n<p class=\"rt-lead\">Banque de tests active du lundi au vendredi. Si votre carte tombe en panne, nous la diagnostiquons sur le mat\u00e9riel original et nous vous proposons la solution imm\u00e9diate.<\/p>\n<div style=\"display:flex;flex-wrap:wrap;gap:8px;justify-content:center\">\n<span class=\"rt-pill rt-pill-green\" style=\"background:#f0fdf4;border-color:#bbf7d0;color:#15803d\"><span class=\"rt-pill-dot\" style=\"background:var(--rt-green)\"><\/span> Banco de Pruebas Z80 Activo<\/span><br>\n<span class=\"rt-pill rt-pill-slate\"><span class=\"rt-ico\" style=\"font-size:14px\">schedule<\/span> 09:00 \u2013 19:00 CET<\/span>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"rt-section\" style=\"padding-top:8px\">\n<div class=\"rt-container\">\n<div class=\"rt-grid\" style=\"grid-template-columns:7fr 5fr;gap:28px\">\n<div class=\"rt-card\">\n<span class=\"rt-overline rt-overline-blue\">Formulaire Technique de Consultation<\/span>\n<h2 class=\"rt-h3\">Dites-nous ce qui ne va pas avec votre machine<\/h2>\n<div class=\"rt-form rt-contact-cf7\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7053-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"7053\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/7031#wpcf7-f7053-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7053\"><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\"><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\"><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7053-o1\"><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\"><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\">\n<\/fieldset>\n<p><label>Nom complet *<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ton nom\" value=\"\" type=\"text\" name=\"your-name\"><\/span><\/label>\n<\/p>\n<p><label>Adresse e-mail *<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"tu@correo.com\" value=\"\" type=\"email\" name=\"your-email\"><\/span><\/label>\n<\/p>\n<p><label>Mod\u00e8le d'ordinateur vintage *<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"modelo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"modelo\"><option value=\"\">S\u00e9lectionnez votre machine<\/option><option value=\"ZX Spectrum 16K\/48K\">ZX Spectrum 16K\/48K<\/option><option value=\"ZX Spectrum 128K \/ +2 \/ +3\">ZX Spectrum 128K \\\/ +2 \\\/ +3<\/option><option value=\"ZX81 \/ Timex\">ZX81 \/ Timex<\/option><option value=\"Amstrad CPC 464 \/ 664 \/ 6128\">Amstrad CPC 464 \/ 664 \/ 6128<\/option><option value=\"Otro \/ No especificado\">Autre \\\/ Non sp\u00e9cifi\u00e9<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label>Num\u00e9ro de s\u00e9rie ou lot d'achat<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serie\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Visible sur la s\u00e9rigraphie ult\u00e9rieure du PCB\" value=\"\" type=\"text\" name=\"serie\"><\/span><\/label>\n<\/p>\n<p><label>Objet de la consultation *<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ex. : \u00e9cran en noir apr\u00e8s l'allumage\" value=\"\" type=\"text\" name=\"asunto\"><\/span><\/label>\n<\/p>\n<p><label>Description d\u00e9taill\u00e9e du comportement *<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensaje\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"D\u00e9crivez les sympt\u00f4mes, la tension, les accessoires connect\u00e9s...\" name=\"mensaje\"><\/textarea><\/span><\/label>\n<\/p>\n<p><label>Photos de la plaque ou de l'\u00e9cran<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fotos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp\" aria-invalid=\"false\" type=\"file\" name=\"fotos\"><\/span><\/label>\n<\/p>\n<div class=\"rt-hint\">\n\t<p>Ajoutez JPG, PNG ou WEBP (max. 10MB). Les photos de l'edge-connector ou de l'\u00e9cran CRT sont tr\u00e8s utiles.\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner rt-btn rt-btn-primary\" type=\"submit\" value=\"Envoyer la demande\">\n<\/p>\n<p>Este formulario usa Akismet para reducir el spam. <a target=\"_blank\" rel=\"nofollow noopener\" href=\"https:\/\/akismet.com\/privacy\/\">Aprende c\u00f3mo se procesan tus datos.<\/a>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>\u0394<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"46\"><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"rt-card\">\n<span class=\"rt-overline rt-overline-orange\">Canaux directs<\/span>\n<div class=\"rt-list\" style=\"margin-top:12px\">\n<li><span class=\"rt-ico rt-ico-orange\">local_post_office<\/span><span><b>Courrier Officiel de Support<\/b><br><span class=\"mono\">soporte@rancanuoteam.com<\/span><\/span><\/li>\n<li><span class=\"rt-ico rt-ico-blue\">biotech<\/span><span><b>Laboratorio Central<\/b><br>RancanuoTeam \u2014 Taller de electr\u00f3nica retro<\/span><\/li>\n<li><span class=\"rt-ico rt-ico-green\">support_agent<\/span><span><b>Ticket Especializado<\/b><br>Respuesta en &lt; 24 h laborables<\/span><\/li>\n<\/div>\n<div style=\"border:1px dashed var(--rt-outline);border-radius:12px;padding:14px;margin-top:16px;background:var(--rt-surface-subtle)\">\n<span class=\"rt-overline rt-overline-blue\">Scannez depuis votre mobile<\/span>\n<p class=\"rt-sub\">Partagez l'\u00e9cran d'erreur avec l'\u00e9quipe technique via WhatsApp avant de cr\u00e9er un ticket.<\/p>\n<\/div>\n<\/div>\n<div class=\"rt-card\" style=\"margin-top:16px\">\n<span class=\"rt-overline rt-overline-blue\">Garantie de Hardware &amp; Remplacement<\/span>\n<h3 class=\"rt-h3\">Carte par carte<\/h3>\n<p class=\"rt-sub\">Toutes les cartes RancanuoTeam sortent avec un firmware param\u00e9tr\u00e9, test de 8h de marge thermique et 5 ans de garantie avec remplacement direct.<\/p>\n<div style=\"display:flex;gap:8px;flex-wrap:wrap;margin-top:12px\">\n<span class=\"rt-badge rt-badge-green\"><span class=\"rt-ico\" style=\"font-size:16px\">v\u00e9rifi\u00e9<\/span> Test 100%<\/span><br>\n<span class=\"rt-badge rt-badge-blue\">5 ans de garantie<\/span><br>\n<span class=\"rt-badge rt-badge-ora-tint\">Remplacement direct<\/span>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"rt-section rt-section-tint\">\n<div class=\"rt-container\">\n<span class=\"rt-overline rt-overline-blue\">Foire aux questions techniques (FAQ)<\/span>\n<h2 class=\"rt-h2\">Avant de nous \u00e9crire, regardez ici<\/h2>\n<div class=\"rt-faq\"><b>Mon ZX Spectrum reste sur l'\u00e9cran de lignes lors du chargement de .TAP, que puis-je v\u00e9rifier ?<\/b>\n<p>V\u00e9rifiez d'abord la source d'alimentation et les lignes de tension. Ensuite, v\u00e9rifiez le dump avec le checksum MD5 officiel et jetez les cartes microSD non FAT32.<\/p>\n<\/div>\n<div class=\"rt-faq\"><b>\u00bfMultiply Pro fonctionne-t-il sur mon Amstrad CPC?<\/b>\n<p>Non. Multiply Pro est con\u00e7u et v\u00e9rifi\u00e9 exclusivement sur la famille Sinclair ZX Spectrum 16K\/48K\/128K\/+2\/+3 et clones Harlequin. Pour CPC, nous utilisons CPC Elite+ et CPC Mini Dual.<\/p>\n<\/div>\n<div class=\"rt-faq\"><b>\u00bfPuis-je mettre \u00e0 jour le firmware sans perdre la garantie?<\/b>\n<p>Oui, le firmware est open-source et la mise \u00e0 jour est gratuite. Nous publions des guides \u00e9tape par \u00e9tape et le binaire .UF2 avec checksum valid\u00e9 dans la section Firmware.<\/p>\n<\/div>\n<div class=\"rt-faq\"><b>Oui, envoyez des pi\u00e8ces de rechange (ULA, puce de m\u00e9moire, connecteurs) ?<\/b>\n<p>Oui, comme remplacements pour les r\u00e9parations list\u00e9es dans la boutique et sous demande pour les tirages de tiers avec programme de partenaires B2B.<\/p>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Taller y Banco de Ensamblaje &middot; Z80 Contacto y Soporte T\u00e9cnico Banco de pruebas activo de lunes a viernes. Si [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-7031","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/pages\/7031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/comments?post=7031"}],"version-history":[{"count":16,"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/pages\/7031\/revisions"}],"predecessor-version":[{"id":9013,"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/pages\/7031\/revisions\/9013"}],"wp:attachment":[{"href":"https:\/\/rancanuoteam.com\/wp-json\/wp\/v2\/media?parent=7031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}